Returns and Refunds
We BonusLooks endeavour to provide best customer service yet we understand that rarely there will be times when your expectations would be left unmatched. We are prepared for such difficult times and hence we assure that we are happy to accept returns and will process refunds for faulty products and mismatched products Within 14 days of receipt.
Upon successful returns of products, monetary value at the time of purchase will be credited to original payment accounts. The shipping charge will be deducted unless there is a genuine condition to be considered at our discretion. We do like to hear from you and listen to your constructive feedbacks so that we love to build good rapport with our valued customers.
Please kindly fill the form and wait for an e-mail from our customer service.
We will send you the instructions to prepare the goods to be returned. The refund process may take upto 2 weeks to reach your account.
What you need to put inside the package:
Insert a copy of the ‘Order number‘ inside the package. If no number is subsequently found we will not guarantee reimbursement for the goods returned.
The products must be returned intact and with the original packaging.For complete return conditions, consult the Terms and Conditions of this website.